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SERVICENOW
ServiceNow aligned to how
the work gets done
From platform strategy and architecture through implementation, integration and upgrades, to ongoing managed support.
Overview
ServiceNow rarely disappoints on capability. It drifts when workflows are built around the org chart, customisation accumulates faster than it is retired, and nobody owns the platform after go-live.
The estates we inherit share a pattern. A solid service management core, a request catalogue that has grown by ticket rather than by design, integrations wired point to point, and enough custom script to turn every upgrade into a project. The platform still works. The cost of changing it keeps rising, and the teams it was meant to serve go back to email.
We start from the work itself: which requests arrive, who touches them, where they wait, and what the data says about volume, cycle time and rework. That evidence sets the target workflows, the data model, the integration pattern and the governance around change. We then implement out-of-the-box capability first, configuration second, and code only where it earns its place, which is what keeps upgrades routine.
Because we also run your data, cloud, application and security work, ServiceNow lands connected to the systems it depends on, with the identity, monitoring and asset feeds that keep the CMDB accurate enough to trust. Ownership carries on after go-live through managed support, so the platform keeps pace with the business rather than freezing at the shape it had on launch day.
A platform that keeps its shape.
Solutions
The platform capabilities we cover
Grouped by the part of the enterprise each one serves. Which of them you need depends on where your service load, your risk and your licence position sit today.
AI and automation on ServiceNow
Virtual agents, intelligent routing and case summarisation applied where the data and the process genuinely support them.
IT SERVICE & OPERATIONS
IT Service Management
Incident, problem, change and request management on a catalogue designed around real demand, so resolution times and change risk are both measurable.
IT Operations Management
Discovery, service mapping and event management feeding a CMDB accurate enough to rely on for impact analysis and change approval.
IT Asset Management
Hardware, software and licence positions tracked across the asset lifecycle, with entitlement and contract data that stands up to an audit.
Security Operations
Security incident and vulnerability response connected to the CMDB, so remediation is prioritised by business impact and owned by a named team.
EMPLOYEE & CUSTOMER SERVICE
Customer Service Management
Case management, portals and omnichannel routing that put service, engineering, field and operations teams on one record.
HR Service Delivery
Onboarding, transitions and HR cases handled through one employee service centre, with knowledge and document handling in the same place.
Field Service Management
Work order management, scheduling and dispatch with mobile access, connecting on-site engineers to the same record as the rest of the business.
GOVERNANCE & THE WIDER ENTERPRISE
Strategic Portfolio Management
Demand, portfolio, resource and financial planning tied back to delivery, so investment decisions reflect what teams can actually absorb.
Governance, Risk & Compliance
Risk, policy, audit and vendor risk workflows with control mapping and evidence collected as part of daily operations.
Enterprise Service Management
The same request, approval and fulfilment patterns extended to HR, finance, legal, facilities and procurement on one catalogue and one standard.
Not sure where to start?
Most clients come to us with a working instance, a backlog of requests worth automating and an upgrade they keep deferring.
Services
How we engage
From a platform health check through to running your ServiceNow environment day to day.
Advisory & Strategy
We assess your current processes, platform health, customisation load and integration estate against where the business is heading, then set out a roadmap with the target architecture, governance model and release plan needed to deliver it.
Implementation & Expansion
We implement new instances and additional modules around your processes, covering workflow configuration, the request catalogue, portals and workspaces, roles and access, reporting, data migration, testing, and the enablement that gets people using it.
Integration
We connect ServiceNow to the systems it depends on through IntegrationHub, REST and SOAP APIs and MID Server, spanning identity, monitoring, ERP, CRM, cloud platforms and collaboration tools, so a workflow runs end to end instead of stopping at the platform boundary.
Optimisation
We review configuration, workflows, integrations and accumulated customisation against performance, usability and maintainability, then retire technical debt, tune what is slow, and simplify the steps people currently work around.
Upgrade Services
We run upgrade readiness assessments across customisations, integrations and workflows, then plan, test and execute the upgrade with regression and integration validation, so staying on a current release remains routine work.
Managed Services
We extend your platform team with administration, enhancement delivery, workflow development, integration support, release management and platform monitoring, against agreed response times and a visible backlog.
Our Approach
Assess. Design. Configure. Integrate. Improve.
01
Assess
Current processes, platform health, integrations and the demand behind them.
02
Design
Target workflows, data model, integration pattern and platform governance.
03
Configure
Out-of-the-box first, configuration next, code only where it earns its place.
04
Integrate
Connect the systems either side of each workflow, then validate under test.
05
Improve
Measure cycle time and deflection, retire debt, keep upgrades uneventful.
Why LogicSure
Out-of-the-box first, properly integrated, and owned after go-live
Configuration Before Code
Native capability first, so upgrades stay routine and the platform stays supportable.
Designed Around Demand
We start from the requests, the volumes and the wait times, then remove the steps causing them.
Connected To Your Estate
Backed by our data, cloud, application and security teams, so workflows reach your systems of record.
Advisory Through Managed Operations
One partner from platform assessment to day to day administration and release management.
Make ServiceNow Do More Of The Work
Talk to us about a platform health check: where customisation is holding back your upgrades, which requests are worth automating first, and what the roadmap should cost.